Refund Policy

1. The short version

You can get a refund within 14 days of payment — no questions asked. This applies to every product on the site: programs, hour packages, packs, episode source files and courses.

2. How to request a refund

• write to alex@sudorgin.pro or to support on the site;
• give the order number or the email you paid with;
• you don't need to give a reason.

Refunds are processed within 5 business days of the request. The money is returned as follows:

• “CIS & worldwide” payments — returned by the payment service lava.top by the same method you paid;
• “Rest of the world” payments — returned by Polar.sh, our reseller and Merchant of Record, by the same method you paid;
• cryptocurrency payments — in USDT to a wallet you specify, in the order amount in US dollars, whatever the coin's exchange rate on the day of the refund.

How long card refunds take to reach your card depends on your bank.

3. What happens after a refund

The license under the order ends: the program key is revoked, access to files and lessons is closed, and unused hours and the certificate under that order are cancelled. Downloaded files must be deleted.

4. Subscription to hours

A package of hours can be paid by subscription: you are charged right away and then every month until you cancel. You can cancel the subscription at any time in your account, under My software — there will be no new charges, and the hours you paid for stay until the end of the period.

Each charge is a separate payment: it can be refunded within 14 days of that charge. A refund cancels the subscription. Cancelling does not by itself refund past charges.

5. After 14 days

We will still refund you if:

• the product was not delivered within 24 hours of payment through our fault and was not delivered within 3 business days of your request;
• the program does not work on a system listed in the requirements on the product page, and we did not fix it within 30 days of your message;
• the same order was paid twice — the extra payment is always refunded.

6. Full document

These rules are Section 5 of the public offer at sudorgin.pro/offer. The seller is Alexander Sudorgin (brand Sudorgin). Questions — alex@sudorgin.pro. Subscriptions are covered by clauses 3.6 and 3.7 of the offer.